Free Demo
CrescoData » Help Center » Billing & Contracts » Billing

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Billing

Accepted payment methods for CrescoData billing

  • CrescoData accepts the following payment methods for all its customers: bank transfer and online credit/debit card payment (powered by Stripe)
  • Singapore based customers can also opt for a direct bank transfer using the PayNow facility
  • For Australia based customers, the GoCardless automated invoice collection facility can be availed by signing a Direct Debit mandate
  • CrescoData’s bank details and card payment link can be found on the invoice
  • When paying via credit card additional payment charges of 5% are payable
  • Please email finance@crescodata.com for further details.

Accepted currencies for CrescoData billing

  • CrescoData accepts: AUD, USD and SGD as payment currencies
  • Invoices are issued in the agreed currency as per the agreed contract terms. Payments should be paid to the corresponding bank account or made online through a credit/debit card as detailed on the invoice.
  • The Customer is responsible for all costs of currency conversion

Billing Security

  • All customer personal and payment details are encrypted and will never be shared with 3rd parties.
  • Card payments are enabled through a secure PCI compliant gateway
  • See The Data Security Policy for details

Payment Terms

  • All setup fees are billed in advance and must be paid before work commences
  • Monthly licensing fees are billed in advance and must be paid on Service Activation
  • Monthly licensing fees must be paid via monthly credit card payments or by bank transfer quarterly in advance.
  • Variable fees are calculated at the end of the month and are due for payment by the end of the following month.
  • When paying via credit card additional payment charges of 5% are payable.

Invoicing

  • All customers will be sent an invoice for all fees due.
  • Setup Fee invoices are sent electronically in advance and must be paid before work commences.
  • Monthly License Fee invoices are sent electronically in advance and must be paid before Service Activation
  • Variable fees invoices are sent at the beginning of the following month and must be paid by the end of that month. The customer has 14 days from the invoice date to check the invoice and raise any queries.
Please email finance@crescodata.com with any queries regarding invoicing.

Updating your billing details

Please contact your Account Manager or email finance@crescodata.com

Refund Policy

CrescoData does not offer refunds

Late Payments

If an invoice is overdue a reminder will be sent. If payment is still not received by a specified date, service may be paused and additional charges may be payable.

See 6.7 in the Terms of Service for details.