Requirements Gathering

Prior to starting work on the project CrescoData conducts a detailed requirements session to discuss:

• How the platforms will connect
• Required workflows
• Agreement on data flows, rules, architecture and integration points
• What’s needed from the Customer’s
• Detailed UAT test cases
• Project timelines
• Agreement on the project team

Statement of Work

• Following the assessment made during the Requirements Gathering exercise, the detailed requirements are documented, UAT test cases are agreed and a project plan is created. This is shared in the  Statement of Work for both parties to sign off.

On-Boarding Prerequisites 

 In order to streamline the On-Boarding Process it is important that the customer works through the following checklist to enable the required accounts and documentation to be ready for when the project commences:

• Customer platform details
  • Technical documentation to integrate.
  • Login to test account 
  • Authentication details when integrating.
  • Technical contact
• Customer platform - Product Sync
  • How are product variants setup i.e. Multiple sizes for a product.
  • Categorisation of products - How is this currently setup and will you provide us with the correct destination category?
  • Attribute rules i.e. How to setup product title. We can combine multiple source attributes to one destination attribute for example.
  • Color - Sometimes requires mapping.
  • Size system used - UK, US, Int - Is this consistent across all products?
  • Marketplace mapping - Attributes like color and size require mapping, will you provide us with the correct attributes to be accepted?
  • Images - How are they stored?
  • Publishing products to marketplaces - Are there any rules on when products should or should not be published i.e. Active status or stock available.
• Customer platform - Stock Sync
  • How is stock synced from your platform?
  • Is it part of the product feed or a separate feed?
  • How often can we sync stock from your platform?
• Customer platform - Order Sync
  • What Order statuses are available in your platform?
  • At what point should an order be shipped from your platform - Do you expect the marketplace to update the order as shipped?
  • Do you allow for cancellations - Merchant
  • Do you allow for cancellations - Customer - Can you accept cancellations in your platform?
  • How should cancellations interact in your platform?
  • How should partial returns interact in your platform?
  • How should full returns interact in your platform?
• Existing Integrations
  • API account details.
  • Seller Center login.
  • Marketplace contact. If connecting to Lazada please ensure you follow the additional security requirements to connect your platform
• New Integrations
  • Platform API documentation in English
  • A test account
  • A marketplace contact