Once the Service has passed the pre-agreed UAT test cases is considered at point of Activation. It is it is handed over to The Customer who has 14 days to conduct any additional UAT. If required any test results are fed back to CrescoData and changes or amendments are made

Support

Once the UAT period is completed the Service moves to Support. Any changes are either Support or Change Requests. Change requests or Support tickets are logged on The Support Portal.

Activation + Customer Success 

At point of Activation, CrescoData will host a detailed training session with your Business and Support Team. In this session we will run though:

• How to use The CrescoData Management Portal to add new merchants, view active services or investigate support issues
• Troubleshooting checklists to run through before contacting CrescoData Support team
• CrescoData FAQs
• The CrescoData Support Process
• Requesting new Services or Change Requests

For CrescoData SLA’s please reference the CrescoData Support Policy

On-going Customer Success

Once on-boarded you are assigned a Customer Success Manager who is your key point of contact throughout your engagement with CrescoData.