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Monitoring + Alerts Module

CrescoData offers a range of real time smart alerts to spot data and channel errors from data upload and orders to platform connections. One consolidated alert for all product level failed upload or update reasons.

FEATURES:

    • Real time notification and alerts to spot any API delays or failures including:
      • Source Platform connection
      • Channel API uptime
      • Channel API or taxonomy changes
      • Service Sync Status: Product, Price, Stock or Order
      • Channel feedback by product level:
      • Expired tokens
    • Consolidates and all product level failed upload/update reasons for easy call to action
    • Data log allows for easy error investigation
    • Manual refresh capability
    • View reports in The CrescoData Management Portal or customise alerts to be sent to internal systems and dashboards

These alerts include:

CrescoData Platform Uptime

  • Find out detailed information on the status of  The CrescoData Platform
  • Access a historical list of New Service releases and Scheduled Platform Downtime

Connectivity Issues

CrescoData summarises the integration status at a merchant level, to highlight any token expiries at the source or destination integration.
If connectivity is lost, this will also create an alert when data is trying to syncronise to the destination integration.

Channel Integration Issues

These are responses from a channel integration based on product or order information sent.
These errors notify you of potential source changes that are required to successfully insert products.
Examples include:

  • Attributes missing.
  • Unaccepted attributes
  • Duplicate SKUs
  • Duplicate variants - Size / Color.

Attribute mapping errors

Responses that are created by CrescoData to alert changes that are required to mapping rules to successfully load products into a destination channel.

Examples include:

  • Category mappings or categories that no longer exist and need to be remapped.
  • Attributes that need to be mapped i.e. Size and Color.
  • Source data missing attributes
  • Destination data that is missing

These are available:

  • Through The CrescoData Management Portal
  • Via Email alerts
  • Pushed into your Commerce Platform

Sync Monitoring

CrescoData has the ability to not only publish updates to Publishing Destinations, but also be able to receive key data from Publishing Destination.

This enables CrescoData to compare what was last sent to a Publishing Destination, to what is listed in the Publishing Destination, providing peace of mind as well as raising alerts when there are discrepancies. 

The CrescoData Sync Monitoring Tool provides a constant monitoring service for data being sent to Publishing Destinations and updates as to what is actually published. 

If there are discrepancies, a daily summary via a CSV attachment is shared via email for transparency to review and highlight potential issues.

Examples include:

  • Price updates
  • Stock updates