Westfield Direct
Summary
Westfield Direct is Australia’s most trusted online marketplace, giving our customers the best products from their favourite retailers, all in one place.
Connecting to Westfield via Maropost Commerce Cloud
Customers of Maropost Commerce Cloud can connect to Westfield Direct using the Westfield Direct Add-on App (powered by CrescoData) available in the Maropost Commerce Cloud Add-on Store.
If you require support on how to connect your Maropost account to Westfield Direct, please visit the Maropost support page - https://www.netohq.com/support/s/ask-us
OVERVIEW
The Westfield Direct addon allows you to sell products on https://www.westfield.com.au/ while still taking advantage of Maropost powerful back end system for order management.
Orders placed on https://www.westfield.com.au/ are downloaded into Maropost for processing. Once they are dispatched, Maropostsends the status back to your website so that customers are notified of fulfilment, and can track the delivery.
In addition, stock levels maintained in Maropostare automatically synced to https://www.westfield.com.au/.
Connect Maropost Commerce Cloud to Westfield Direct
- In your Maropost control panel select the Addons menu.
- Locate the Westfield Direct addon in the Sales Channels section, and click the Install button.
- Confirm any additional costs by clicking the Install and Confirm button.
- This will redirect you to the Westfield Direct app to configure your setup.
- The Westfield Direct App is powered by CrescoData, so you will first need to accept their terms of service and privacy policies.
SETTINGS
Sync Timing
Products, Orders and Order Status is synced every 3 minutes.
Product Settings
Connection details
- Click on the button below:
- This will ask you to login with your Westfield Direct Mirakl account details.
- Next you will need to authorize CrescoData by clicking "Confirm" to allow the syncing of data between Westfield Direct and your eCommerce platform.
- This will redirect you back to the Portal and you should see a green tick under Westfield Direct Connection Details.
Once completed, click "Next"
Image Mappings
The mapping of how you want to order Maropost images to Westfield Direct images. Westfield Direct has a limit of 30 images per product, with a maximum of 15 images per variant.
Product Details
- Categorisation Method - What Maropost product category should be used to map to a Westfield Direct category.
- Map From Content-Type - The Maropost category attribute to map to a Westfield Direct Category would be one of the “/_cpanel/content_types” attributes.
- Map From Custom Field - The Maropost category attribute to map to a Westfield Direct Category would be one of the “/_cpanel/miscfield_inventory” attributes.
- Category Attribute - This dropdown will change based on the “Categorisation Method” selected and based on what attribute is selected, this will be used to map to Westfield Direct categories.
- Description Attribute - Maropost description attribute to use when syncing products. Only applicable if you have a custom description attribute you want to use over the default one.
- Short Description Attribute - Maropost short description attribute to use when syncing products. Only applicable if you have a custom short description attribute you want to use over the default one.
- Name Attribute - Maropost product name attribute to use when syncing products. Only applicable if you have a custom name attribute you want to use over the default one.
- Weight Attribute - Maropost weight attribute used to sync to Westfield Direct, if you are using a custom attribute.
Default Delivery Details
- Handling Time (days) - A time (in days) to apply to all products created or updated, if the product does not have a handling time set in Maropost.
Price & Quantity
- Virtual Stock Qty - The quantity to set on the marketplace for virtual Maropost products.
- Stock Buffer - If set, we will subtract this amount from the available stock quantity we import from Maropost.
- Price Group - Maropost price group to use when syncing the price. You can leave this empty and enable Allow Default Price Fallback to use the default price group.
- Allow Default Price Fallback - Whether to fall back to the product's default price when syncing products that do not have your selected Price Group. If false, we will raise an error instead of using the default price.
- Use Promo Price - Whether to sync promotional pricing from the selected Maropost price group, to Westfield Direct.
Order Settings
Order Status Mapping
- Maropost New Orders - The status to set orders on Maropost when the order we import is not yet fulfilled.
Shipping Service Mappings
- The shipment service mappings for order fulfilment. This is required so we can select the correct shipping service when fulfilling orders on the marketplace.
Configuration
- Maropost Payment Method - The payment method to use when creating orders on Maropost.
- Maropost Shipping Method - The shipping method to use when creating orders on Maropost. Leave blank to not set any shipping methods during order creations.
Product Sync
Upon clicking “Save” on the "Settings" page, this will validate your Westfield Direct credentials and trigger the downloading of products from Maropost for mapping.
Next, you will tick all the relevant products’ “Approved To Show On Westfield Direct” checkboxes in Maropost. Please complete this step first before returning back to the app setting page and completing the Category Mapping step below.
This will take 5-10mins depending on the number of products you wish to publish to Westfield Direct.
Category Mapping
- Once all products are downloaded from Maropost. Return back to the app settings page and click on the “Next” button on the top right of the page. This will take you to the Category mapping page.
- Here we will summarise all unique Maropost categories across all products that have been “approved to publish” under the “Source Categories” column.
- For every “Source Category” click into “Select Category Mapping” to select the most appropriate Westfield Direct category.
- NOTE - Click on the source category will link you to all products allocated to this Maropost category.
- Once all categories have been mapped, products will be synced to Westfield Direct.
Attribute Mapping
- Upon completing the Category mapping, click on the “Next” button on the top right of the page again.
- This will bring you to the "Attribute Mappings" page
- Look through the list of additional Westfield attributes, and attempt to map as many relevant attributes as possible.
Complete & Publish / View Results
- When you’re uploading your products for the first time to Westfield, you’ll have to click on the “Complete & Publish” button once you have completed all the necessary steps.
- After which, you may click on the “View Results” button in the top right corner.
- This will bring you to the result page. Look at the response codes and look for any possible errors such as “Failed product creation” or “Failed product update” if they exist.
- Try to fix any errors if you understand the error message.
- Else, please reach out to Westfield Direct or CrescoData team for assistance in publishing the products.
Preview Products
- Once categories have been mapped you can click on the “Preview” link to review how products will look in Westfield Direct - This will include how product variants will be grouped and the category allocation.
- Under a product listing we also have two other tabs:
- Overview - If you want to review the payloads from Maropost and sent to Westfield Direct.
- History Log - Provides a summary of all updates from Maropost and how this then updated Westfield Direct. This is useful to see how the stock has changed over time.
Exports
- This is to show the products we have attempted to sync to Westfield Direct - Either successfully or unsuccessfully.
Diagnostics
- This tab summarizes the updates we receive back from Westfield Direct, upon product sync.
- Clicking into a specific error category will show what the issue is for resolution. Key ones being:
- Category missing.
- Attribute missing.
- No images
- No price.
Publishing Products
If you want to republish your products after a settings change, follow the below steps:
- Go to the “Settings” page, change the settings required and click “Save”. This will highlight a prompt on how you can republish your products with the reflected setting.
- Go to the “Product Sync” page and click on the “Republish” button.
- This will pop up a warning for you to finally click the “Re-publish” button.
- This will sync all updates to Westfield Direct.
Note - There is a daily limit on how many times you can republish.
ORDER SYNC
Imports
- This will show all imports received from Westfield Direct and Maropost.
- Here you can also filter on a number of key attributes like Order # and order status. We also recommend filtering on “Integration” to see what has been imported from Westfield Direct or Maropost.
- Clicking into a specific order will show:
- Overview - If you want to see the last payload received from Westfield Direct to Maropost.
- History Tab - A summary of changes to the order over time.
- Listing - A simplified view of the order and items ordered.
Exports
- This will show all exports to Westfield Direct and Maropost.
- Here you can also filter on a number of key attributes like Order # and order status. We also recommend filtering on “Integration” to see what has been exported to Westfield Direct or Maropost.
- Clicking into a specific order will show:
- Overview - If you want to see the last payload received from Westfield Direct to Maropost.
- History Tab - A summary of changes to the order over time.
- Listing - A simplified view of the order and items ordered.
Diagnostics
- Will summarise the messages from Westfield Direct or Maropost and if any issues have occurred.
Health Dashboard
The Health Dashboard is about providing transparency through a one-page summary of a merchant's CrescoData setup, providing key actionables and a summary of performance at a glance.
Video Overview
Key Sync Types
Products
- No. of Products - Based on the number of products synced to a destination channel within the last 30 days. It is not the total number of products under your setup, only the products that have updated in the last 30 days.
- Percentage of Products with success - Based on a success response at a variant level as a percentage of all responses received over the past 30 days.
- Percentage of Products with warning - Based on a warning response at a variant level as a percentage of all responses received over the past 30 days.
- Percentage of Products with error - Based on an error response at a variant level as a percentage of all responses received over the past 30 days.
- Error Summary - Shows all error responses by high level category, with the ability to click into each category to see what actions are required to fix the error.
Orders
- New Orders - Last 7 Days - Total number of orders over the last 7 days, with a comparison to the last 7 days to see if sales have increased or decreased. Both numbers are clickable to review the specific orders within each time period.
- New Orders - Last 30 Days - Total number of orders over the last 30 days, with a comparison to the last 30 days to see if sales have increased or decreased. Both numbers are clickable to review the specific orders within each time period.
- Order Value - Last 30 Days - Total order value over the last 30 days, with a comparison to the last 30 days to see if sales have increased or decreased.
- Order Status - A summary of orders from the last 30 days and what status they are in.
- Total New Orders This Week - Graph showing order numbers per day, over the last 7 days.
- Error Summary - Shows all error responses by high level category, with the user clicking into each to see what actions are required to fix the error.