Fruugo
SUMMARY
Fruugo is Australia’s most trusted online marketplace, giving our customers the best products from their favorite retailers, all in one place.
Connecting Fruugo via Maropost Commerce Cloud
Customers of Maropost Commerce Cloud can connect to Fruugo using the Fruugo Addon App (powered by CrescoData) available in the Maropost Commerce Cloud Add-on Store.
If you require support on how to connect your Maropost Commerce Cloud account to Fruugo, please visit the Maropost Commerce Cloud support page - https://www.netohq.com/support/s/ask-us
Overview
The Fruugo addon allows you to sell products on Fruugo.com in up to 45 cross border territories with one single Maropost feed while still taking advantage of Maropost Commerce Cloud's powerful back-end system for order management. All translations, forex and advertising/marketing costs are Fruugo’s, not the retailers. There are no Fruugo set up fees or monthly fees.
PLEASE NOTE: DOMESTIC SELLING IS NOT AVAILABLE FOR AU SELLERS ON FRUUGO.
Orders placed on Fruugo marketplace are downloaded into Maropost Commerce Cloud for processing. Once they are dispatched, Maropost Commerce Cloud sends the status back to Fruugo.com.au so that customers are notified of fulfilment, and can track the delivery.
In addition, stock levels maintained in Maropost Commerce Cloud are automatically synced to Fruugo.
Automate your Fruugo marketplace listing, inventory, and orders with Maropost Commerce Cloud - a Fruugo recommended solution.
SETUP VIDEO
Connect Maropost to Fruugo
- From your Maropost control panel select Addons from the left navigation.
- Locate the Fruugo addon from the Sales Channels section, and click the Install button.
- Confirm any additional costs by clicking the Install and Confirm button.
- This will redirect you to the Fruugo app to configure your setup.
- The Fruugo App is powered by CrescoData, so you will first need to accept their terms of service and privacy policies.
Settings
What would you like to sync?
Turning on one or all of the below syncs will show the authentication details required for Fruugo and the settings available to configure your setup between Fruugo and Maropost.
- Products
- Orders
- Notifications
- Separately Sync Stock & Price
Sync Timing
Product Settings
Connection details
This information would have been provided by Fruugo, upon acceptance of your merchant account. If you do not have these details, please contact your Fruugo account manager.
Image Mappings
The mapping of how you want to order Maropost Commerce Cloud (neto) images to Fruugo images. Fruugo has a limit of 30 images per product, with a maximum of 15 images per variant.
Product Details
- Categorisation Method - What Maropost Commerce Cloud (neto) product category should be used to map to a Fruugo category.
- Map From Content Type - The Maropost Commerce Cloud (neto) category attribute to map to a Fruugo Category would be one of the “/_cpanel/content_types” attributes.
- Map From Custom Field - The Maropost Commerce Cloud (neto) category attribute to map to a Fruugo Category would be one of the “/_cpanel/miscfield_inventory” attributes.
- Category Attribute - This dropdown will change based on the “Categorisation Method” selected and based on what attribute is selected, this will be used to map to Fruugo categories.
- Product Unit of Measure Attribute – Unit used to measure product dimensions in Maropost Commerce.
Stock & Price Settings
- Virtual Stock Qty - The quantity to set on the marketplace for virtual Maropost Commerce Cloud (neto) products.
- Stock Buffer - If set, we will subtract this amount from the available stock quantity we import from Maropost Commerce Cloud (neto).
- Sync Stock From - The Maropost Warehouse Location to sync stock from. Note that any Committed Stock Quantity will be deducted from the Warehouse Stock Quantity. This is also not supported for Kitted Products, therefore Kitted Products will still sync the quantity across all Warehouses
- Price Group - Maropost Commerce Cloud's (neto) price group to use when syncing the price. You can leave this empty and enable Allow Default Price Fallback to use the default price group.
- Allow Default Price Fallback - Whether to fallback to the product's default price when syncing products that do not have your selected Price Group. If false, we will raise an error instead of using the default price.
- Use Promo Price - Whether to sync promotional pricing from the selected Maropost Commerce Cloud (neto) price group, to Fruugo.
Order Settings
- Maropost Payment Method - The payment method to use when creating orders on Maropost.
- Maropost Shipping Method - The Shipping method to use when creating orders on Maropost. Leave blank to not set any shipping methods during order creation.
- Maropost New Order Status - The status to set orders on Maropost Commerce Cloud (neto) when the order we import is not yet fulfilled.
- Maropost Customer User Group - To define the Customer User Group allocated to customer records created.These are the customer groups found under /_cpanel/miscfield_pricegroup. If left blank we will allocate to the default customer user group applied in Maropost.
Notification Settings
Allows you to opt into receiving key email alerts that require action within the App.
- Notification Hour - When you would like to receive the daily email summary.
- Order Sync Errors - Opt in to receiving a summary of all order errors between Maropost Commerce Cloud (neto) and Fruugo.
- Product Sync Errors - Opt in to receiving product error notifications when publishing to Fruugo.
- Mapping Errors - Opt in to receiving category mapping errors that requires action.
At any time you can unsubscribe to these notifications either within the App or via a link in the email.
PRODUCT SYNC
Upon clicking “Save” on the "Settings" page, this will validate your Fruugo credentials and trigger the downloading of products from Maropost Commerce Cloud (neto) for mapping. This process will take 5-10mins, so please review after this period of time.
NOTE - All your existing Fruugo products will be deactivated, until you complete the Product mapping steps below.
Once products have been downloaded from Maropost Commerce Cloud (neto) , click "Next" from the top right.
Products will only be synced if “Approved To Show On Fruugo” is set to approved in Maropost Commerce Cloud (neto) , so please complete this step first before proceeding with Category mapping.
Category Mapping
- Once all products are downloaded, click "Next" from the settings page.
- Here we will summarise all unique Neto categories across all products under the “Source Categories” column.
- For every “Source Category” click into “Select Category Mapping” to select the most appropriate Fruugo category OR type a keyword to find all categories with this keyword to select from.
- NOTE - Click on the source category will link you to all products allocated to this Maropost Commerce Cloud (neto) category.
- Once all categories have been mapped, products will be synced to Fruugo.
Preview Products
Under the "Product Sync" you can click into a product to review the following:
- Once categories have been mapped you can click on the “Preview” link to review how products will look in Fruugo - This will include how product variants will be grouped and the category allocation.
- Under a product listing we also have two other tabs:
- Overview - If you want to review the payloads from Neto and sent to Fruugo.
- History Log - Provides a summary of all updates from Neto and how this then updated Fruugo. This is useful to see how stock has changed over time.
Exports
- This is to show the products we have attempted to sync to Fruugo - Either successfully or unsuccessfully.
Diagnostics
- This tab summarises the updates we receive back from Fruugo, upon product sync.
- Clicking into a specific error category will show what the issue is for resolution. Key ones being:
- Category missing.
- Attribute missing.
- No images
- No price.
Publishing Products
If you want to republish your products after a settings change, follow the below steps:
- Go to the “Settings” page, change the settings required and click “Save”. This will highlight a prompt on how you can republish your products with the reflected setting.
- Go to the “Product Sync” page and click on the “Republish” button.
- This will popup a warning for you to finally click the “Re-publish” button.
- This will sync all updates to Fruugo.
Note - There is a daily limit on how many times you can republish.
ORDER SYNC
Imports
- This will show all imports received from Fruugo and Maropost.
- Here you can also filter on a number of key attributes like Order # and order status. We also recommend to filter on “Integration” to see what has been imported from Fruugo or Maropost.
- Clicking into a specific order will show:
- Overview - If you want to see the last payload received from Fruugo to Maropost.
- History Tab - A summary of changes to the order over time.
- Listing - A simplified view of the order and items ordered.
Exports
- This will show all exports to Fruugo and Maropost.
- Here you can also filter on a number of key attributes like Order # and order status. We also recommend to filter on “Integration” to see what has been exported to Fruugo or Maropost.
- Clicking into a specific order will show:
- Overview - If you want to see the last payload received from Fruugo to Maropost.
- History Tab - A summary of changes to the order over time.
- Listing - A simplified view of the order and items ordered.
Diagnostics
- Will summarize the messages from Fruugo or Maropost and if any issues have occurred.
Health Dashboard
The Health Dashboard is about providing transparency through a one-page summary of a merchant's CrescoData setup, providing key actionables and a summary of performance at a glance.
Video Overview
Key Sync Types
Products
- No. of Products - Based on the number of products synced to a destination channel within the last 30 days. It is not the total number of products under your setup, only the products that have updated in the last 30 days.
- Percentage of Products with success - Based on a success response at a variant level as a percentage of all responses received over the past 30 days.
- Percentage of Products with warning - Based on a warning response at a variant level as a percentage of all responses received over the past 30 days.
- Percentage of Products with error - Based on an error response at a variant level as a percentage of all responses received over the past 30 days.
- Error Summary - Shows all error responses by high level category, with the ability to click into each category to see what actions are required to fix the error.
Orders
- New Orders - Last 7 Days - Total number of orders over the last 7 days, with a comparison to the last 7 days to see if sales have increased or decreased. Both numbers are clickable to review the specific orders within each time period.
- New Orders - Last 30 Days - Total number of orders over the last 30 days, with a comparison to the last 30 days to see if sales have increased or decreased. Both numbers are clickable to review the specific orders within each time period.
- Order Value - Last 30 Days - Total order value over the last 30 days, with a comparison to the last 30 days to see if sales have increased or decreased.
- Order Status - A summary of orders from the last 30 days and what status they are in.
- Total New Orders This Week - Graph showing order numbers per day, over the last 7 days.
- Error Summary - Shows all error responses by high level category, with the user clicking into each to see what actions are required to fix the error.