The Diagnostics Section of The CrescoData Management Portal allows you to trouble-shoot issues and should be your first port of call before logging a Support Ticket. In there you will find historical logs of all data movements down to a particular product or order level. 

Steps to take before logging a Support Issue:

• Customer identifies an issue and identifies a SKU
• Customer checks the source and mapped records to identify the source of the problem (source system, CrescoData mappings or destination mappings)
• Customer logs into The CrescoData Management Portal
• Customer accesses The Diagnostics Tab
  • Search for the SKU item number 
  • View the record from The Source System 
  • View the Channel response 
• Depending on the error:
  • Customer either fixes it at The Source
  • Click the republish button to resend to The Channel
  • Raises a ticket in The CrescoData Support Portal providing the following information:
    • What time the issue started
    • A list of sample products with the issue
    • A screenshot of the error
    • The channel that the issue is applicable to

Watch our video guide for more details of how to troubleshoot digital ad feed issues