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Product Integration

Overview

Alerts are for the last response for a product variant or order. To see historical responses use the History Log tab to review. Click here to review how to review products historically.

 

How to troubleshoot a problem

Below are the key filters required to troubleshoot actionable issues:

  • Level - Error
  • Merchant - To review a specific merchant
  • Update / Create date filters - Reviewing for example the most recent update today.
  • Type / Code - Refine to specific errors.

Here you can also export the filtered results to analyse in Excel. 

Explaining filters

  • Identifier - Search on the individual product variant SKU.
  • Message - Search a keyword within the body of the success or error message i.e. "Category" which will bring up all category errors.
  • Level 
    • Success - Creation, update was successful to marketplace and this is the response back.
    • Warning - Creation, update was successful, however there was a warning response that should be reviewed and adjusted if required.
    • Error - The creation or update was not successful and needs to be reviewed and actioned before republishing. 
  • Type
    • Source Mapping - Issues with data received from you platform, that needs to be reviewed. This error comes from CrescoData.
    • Destination Mapping - Mapping errors to destination platforms. This error is a check at CrescoData’s end.
    • API Request - Message back from integration, as to a success or failure of API call sent.
    • Pending - Waiting to send to destination integration.
  • HTTP Code - Code of response sent from integration. 200s = success, 400s = error, 300s = warning.
  • Feed ID - The unique ID used to group API calls together. You can add this as a column to the list, to then copy and paste into this field to view all results.
  • System Code - Code specific to destination integration. Can be added as a column to then filter by.
  • System Call - API we used to generate response. Can be added as a column to then filter by.
  • System Identifier - Order or product ID specific to the destination integration.
  • Merchant - Ability to search all responses for a particular merchant.
  • Integration - Ability to search all responses by integration.
  • Cresco ID - Ability to search messages by a Cresco ID. This can be added as a column.
  • Integration ID - Ability to search messages by Integration ID. This can be added as a column.
  • Ignored - For each response you choose to ignore it. This allows you to filter on all responses ignored.
  • Update After - To filter all responses that were updated after a certain date.
  • Updated Before - To filter all responses that were updated before a certain date.
  • Created After - To filter all responses that were created after a certain date.
  • Created Before - To filter all responses that were created before a certain date.

Explaining - Error Codes (Errors)

Product Code Description Action
Duplicate Product Product where a variant is duplicated. This could be a color or size duplication. Review the duplication, check the feed from your platform and check to see if an attribute mapping is required. If so, send a detailed support ticket to CrescoData to create and a link to an example product in the Management Portal.
Feed Expired Feed submitted, but not processed. Product feed submitted, however not processed. To review the response as to why, look to action and reprocess.
Feed Submission Failed Feed submitted, however failed. Product feed submitted, however failed to process. To review the response as to why, look to action and reprocess.
File Upload Failed Digital ad feed submitted, however file failed to process. To review the channel response, to see why the file failed and look to action and reprocess.
Images Update Failed Product images sent, however failed. To review the channel response, to see why the file failed and look to action and reprocess.
Insufficient Data A mapping error - Category mapping or attribute mapping error. This error normally requires action to map a product to a destination successfully. Review the attribute that failed and request for a new mapping to be created with CrescoData support, with a link to an example product in the Management Portal.
Invalid Api Response API responded with a number of errors, or was not in an expected format. Review the responses from the channel with errors and submit a ticket to CrescoData to review, with a link to an example product in the Management Portal.
Invalid Schema A mapping error - Category mapping or attribute mapping error. This error normally requires action to map a product to a destination successfully. Review the attribute that failed and request for a new mapping to be created with CrescoData support, with a link to an example product in the Management Portal.
Inventory Not Found Inventory tried to update, however product does not exist on channel. Usually no action required.
Inventory Update Failed Inventory failed to update on channel. Review response from channel to see if any action is required, before republishing.
Not Found No match on product SKU to update. Usually no action required.
Not Processed Create or update was not successful. Review response from channel to see if any action is required, before republishing.
Price Update Failed Price failed to update in channel. Review response from channel to see if any action is required, before republishing.
Product Creation Failed Product failed to created in channel. Review response from channel to see if any action is required, before republishing.
Product Not Found Product failed to update as product does not exist in channel. Usually no action required.
Product Update Failed Product failed to update in channel. Review response from channel to see if any action is required, before republishing.
Stock Update Failed Stock failed to update in channel. Review response from channel to see if any action is required, before republishing.
Template Error Issue with Cresco's mapping template Review the error and provided a detailed support ticket to CrescoData with a link to an example product in the Management Portal.
Timeout Error due to API timed out Review the response / error to see if the API continues to timeout. If so, contact CrescoData for further investigation. Please provide a link to an example product in the Management Portal.
Unauthorized Invalid Credentials provided to API To test the connection and see if new credentials need to be added to authenticate correctly.
Unknown Error Uncaught & unexpected errors Errors that are yet to be categorized in CrescoData. Error responses should be reviewed for action if required.
Connection Error Issues with CrescoData connecting to the channel. Test the connection, review the authentication details and modify if required.
Alert Update Failed Failed to send a response back to your platform. Review the response from your platform to see if any adjustments need to be made at your end to accept the altert.

Explaining - Error Codes (Warnings / Success)

 

Product Code Description Action
Feed Submission Pending Feed submitted, scheduled for processing No Action Required
Feed Submitted Product feed submitted, for processing. No Action Required
File Uploaded Digital ad feed submitted. No Action Required
Images Updated Product images successfully updated. No Action Required
Inventory Updated Inventory / stock was successfully updated to channel. No Action Required
Price Updated Price update successful to channel. No Action Required
Product Created Product creation successful to channel. No Action Required
Product Information Product information was successfully publish to channel. No Action Required
Product Updated Successful update of product or order. No Action Required
Stock Updated Stock succesfully updated to channel. No Action Required
Integration Status Updated Updating a destination channel on the status of their integrations. No Action Required
Alert Updated Successfully updated a response back to your platform. No Action Required