Summary

Woolworths MarketPlus allows you to gain visibility on leading websites such as Big W, Woolworths, and the Everyday Rewards App, ensuring your products are seen by a diverse and active customer base.

This help guide will walk you through how you can onboard yourself on to the Woolworths MarketPlus in order to sync products, stock, orders and order updates via WooCommerce.

Service Fee

The first thing you need to do is to pay for the service fee to use this application.

• When you first login to https://marketplus.crescodata.com/ you will see a warning message – “Payment is required to activate your services. Click here to make your payment.”
  • The quarterly subscription is AUD$165 inc GST and will automatically be charged quarterly.
  • Service can be terminated at any time. There is no refund offered for this service.
• This is required before any services can be activated.
• Clicking the link, will take you through to a payment page.
  • Please note this is a quarterly payment, with a minimum term of 12 months.
• Once payment has been made, this will redirect you to our Branded Portal to complete setup.

Manage Billing

You can edit your credit card details by clicking on the top right icon and selecting Manage Billing.

You can edit your credit card details by clicking on the top right icon and selecting Manage Billing.

This will direct you to a Stripe hosted page to change / update your credit card details.

It also allows you to view your previous billing history.

Settings

Connection details

Upon logging into https://marketplus.crescodata.com/, first go to “Settings” from the left navigation.

Here you will be asked to add in your connections details for WooCommerce and Woolworths MarketPlus. Please review the below on how you can access these details.

Woolworths MarketPlus

• Seller ID & Seller Token – This will be provided by your Woolworths MarketPlus account manager.

WooCommerce

• Login to your wooCommerce store
• Click on “wooCommerce/settings” from the left-hand panel.
• Select “Advanced/REST API” from the Settings page
• Click on “Add Key”
• Name the key as anything under the “Description field”, Select the appropriate “User”, and select “Read/Write” for the “Permissions” field.
• Once done, simply click on “Generate API key”
• Record the “Consumer Key” and “Consumer secret” to be input in the credentials settings page within Cresco’s Portal.
• CrescoData will also require the URL to your woocommerce store to be input within the URL field on Cresco’s Portal.
• Currency – This defines the currency we are defining when sending products to Woolworths MarketPlus.

Once completed, click “Next”

Products

WooCommerce

• Brand Attribute – This option is employed to define which attribute value needs to be used for brand name. Users can effortlessly select the attribute name within this configuration settings.
• Add Tax Rate – If you need to set a specific tax rate for the prices you get from WooCommerce, just enter a number in the CrescoData system. CrescoData will then use this number to calculate the tax and send the adjusted prices to Woolworths MarketPlus.

Woolworths MarketPlus

• Product Sync Flags
  • Products – Whether to sync product attributes.
  • Status – Whether to update product status.
  • Stock – Whether you want to sync stock updates.
  • Price – Whether prices should be synced.
• Create Products – Whether you want to create new products into Woolworths MarketPlus.
• Next toggle both of the WooCommerce and Woolworths MarketPlus services from “Not Active” to “Active”.
• Click “Next”.

Orders

• Allow Cancellations – Whether we should cancel orders if you are unable to fulfill them.
• Allow Refunds – Whether we should sync refunds.
• Allow Fulfillments – Whether we should sync fulfillment updates to Woolworths MarketPlus.
• Toggle both of the WooCommerce and Woolworths MarketPlus services from “Not Active” to “Active”.
• Click “Save” to complete the setup.

This will schedule the download of products from WooCommerce. Also sync any future orders from Woolworths MarketPlus to WooCommerce.

Publishing products to Woolworths MarketPlus

Below is the process of how you publish products from WooCommerce to Woolworths MarketPlus. These steps must be taken in order for products to publish, so please follow them carefully.

Category allocation

We will pull the “Category” value from your WooCommerce store’s “Category” attribute.

You may then click on the “Product” tab from the left-hand panel and click on “MAPPINGS” on the resulting top-bar.

Once your WooCommerce products have been pulled into CrescoData, you’ll see the full list of mappable categories that you can map to the most relevant Woolworths MarketPlus category on the right drop-down field.

Rules

• Go to Products from the left navigation.
• Then the Rules tab
• For the Cresco Attributes – This is to setup rules for common attributes like Title, Price or Stock. See examples HERE

• Go to Products from the left navigation.
• Then the Rules tab.
• And the Destination Rules sub-tab.
• Here you will see a list of all required attributes that require rules before syncing to Woolworths MarketPlus:
  • Condition
  • Weight Unit
  • Dimension Unit
  • Requires Shipping
  • Shipping Cost Category
    • 1 – If Flat fee per order.
    • 2 – If using a Custom Freight Scheme.
    • 3 – If Flat per qty.
  • Custom Freight Scheme Id – Provided by Woolworths MarketPlus team.
  • Shipping Cost Standard – If using 1 or 3 Shipping Cost Category.
  • Request Freight Quote
  • Has 48 Hours Dispatch
  • Is Direct Import
  • Delivery Time
  • Max Days For Delivery

Deactivate a product

If you have previously created a product and want to deactivate the product, please update the product using one the following methods:

• To trashed/deleted on Woocommerce
• Set the status to “draft”, “pending” or “private”
• Purchasable flag set to No

Product Diagnostics

The below video explains the Diagnostic tab of the Product Sync area.

Noting that the below video portal is slightly different in that:

• Integration Diagnostics is the same as Diagnostics in the Woolworths MarketPlus portal.
• Results is the same as Sync Results in the Woolworths MarketPlus portal.

Orders

• Once an order is placed on Woolworths MarketPlus it will sync to WooCommerce.

• If you want to reference the original Woolworths MarketPlus customer order number, this is located in the order notes.

• Orders will be auto-acknowledged back to Woolworths MarketPlus.

Order fulfillment

NOTE – It is important to note that WooCommerce does not allow for a tracking number or carrier to be specified and these are required values when updating Woolworths MarketPlus.

Option 1 – Third Party App

You will need to install of of these plug-ins in order to provide this information to sync to Woolworths MarketPlus. Without this plug-in, order shipment updates will not work:

• Option 1
• Option 2

You can then go into WooCommerce and fulfill the order, ensuring a  tracking number and carrier is added.

This will then publish a shipment update to say the order has been fulfilled.

You may also update the order on WooCommerce to cancelled, and this will publish a cancellation to Woolworths MarketPlus for the order.

Option 2 – Order Notes

This option is using the existing order notes functionality as defined by WooCommerce HERE.

You will need to enter two notes and they need to be exactly written as below:

• Carrier: <Carrier Name>
• Tracking: <Tracking Number>

NOTE: If you do not follow the exact formats above then a shipment will note update to Woolworths MarketPlus.

Order Diagnostics

The below video explains the Diagnostic tab of the Order Sync area.

Noting that the below video portal is slightly different in that:

• Integration Diagnostics is the same as Diagnostics in the Woolworths MarketPlus portal.
• Results is the same as Sync Results in the Woolworths MarketPlus portal.

Health Dashboard

The Health Dashboard is about providing transparency through a one-page summary of a merchant’s CrescoData setup, providing key actionables and a summary of performance at a glance.

Video Overview

Key Sync Types

Products

• No. of Products – Based on the number of products synced to a destination channel within the last 30 days. It is not the total number of products under your setup, only the products that have updated in the last 30 days.
• Percentage of Products with success – Based on a success response at a variant level as a percentage of all responses received over the past 30 days.
• Percentage of Products with warning  – Based on a warning response at a variant level as a percentage of all responses received over the past 30 days.
• Percentage of Products with error – Based on an error response at a variant level as a percentage of all responses received over the past 30 days.
• Error Summary – Shows all error responses by high level category, with the ability to click into each category to see what actions are required to fix the error.

Orders

• New Orders – Last 7 Days – Total number of orders over the last 7 days, with a comparison to the last 7 days to see if sales have increased or decreased. Both numbers are clickable to review the specific orders within each time period.
• New Orders – Last 30 Days – Total number of orders over the last 30 days, with a comparison to the last 30 days to see if sales have increased or decreased. Both numbers are clickable to review the specific orders within each time period.
• Order Value – Last 30 Days – Total order value over the last 30 days, with a comparison to the last 30 days to see if sales have increased or decreased.
• Order Status – A summary of orders from the last 30 days and what status they are in.
• Total New Orders This Week – Graph showing order numbers per day, over the last 7 days.
• Error Summary – Shows all error responses by high level category, with the user clicking into each to see what actions are required to fix the error.

Troubleshooting

How do I review the exchange rate used to convert to NZD?

If you selected Global Conversion Rate to convert your prices to NZD, you can review the exchange rate used by:

• Go to Settings and the Product section.
• Under the NZD Currency Conversion Method if you Global Conversion Rate is selected, you will see the text – View the current exchange rate by clicking the here
• After clicking the link, you will be redirected to currency exchange page. Here you can change the From currency and the date you want to review the exchange rate for.