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Order Sync

How often do you sync orders?
Depending on the Marketplace we either listen for a webhook to retrieve orders as they are created, otherwise we have schedulers to check for new orders every 10 minutes.

Check your Order Health Dashboard to see if there are any errors when creating the order into your Commerce platform. A common reason include SKUs from orders not being valid in your Commerce platform.

By default, when an update is received from your Commerce Platform, it will attempt to publish the order to all Marketplaces. To ensure orders are only published to their original source, follow these steps:

Tagging Orders:

  • Navigate to Orders and Rules from the left menu.
  • Select the first Marketplace from the dropdown.
  • Click Add an Attribute and select Tags.
  • Enter the Marketplace name (no spaces) and choose Constant Value.
  • Repeat these steps for all Marketplaces and Save.

Publishing Rules – Commerce Platform:

  • Navigate to Orders and Rules from the left menu.
  • Select your Commerce Platform from the dropdown.
  • Add an overwrite and select the first Marketplace.
  • Click Add Attribute for this Marketplace and select Publish.
  • Click Add Condition.
  • Select Tags from the dropdown.
  • In the next box, select Contains Text.
  • In the final box, enter the tag used for this Marketplace.
  • Under Then, select True.
  • Under Otherwise, select False.
  • Save and repeat this process for each Marketplace.

Order sync normally involves ordering Orders from one channel to another for fulfilment.

Updates can include:

  • Cancellations – Customer or merchant-driven.
  • Shipment Updates.
  • Returns.
  • Shipping Labels.

We support both Cancellations (Customer and merchant) and returns as long as both the Source of Orders and the Destination of orders support these updates. A lot of the time, these processes are managed outside of integration. However, we can support bespoke workflows if required.

Yes – We support the sync of shipping labels, as long as the Order Management System allows for these to be synced.

We can do a few things like:

  • Sync in Base64 format.
  • Convert Base64 from HTML to PDF.
  • Send as a PDF attachment.