See here for an overview of the Customer Success and Support team at CrescoData.
Customer Success and Support at CrescoData – Download PDF
What is the process from Onboarding to Support?
Before turning the Platform-as-a-Service on, CrescoData will host a detailed training session with your Business and Support Team. In this session we will run though:
- How to use The CrescoData Management Portal to add new merchants, view active services or investigate support issues
- Checklists to run through before contacting CrescoData Support team
- CrescoData FAQs
- The CrescoData Support Process
- For CrescoData SLA’s please reference the CrescoData Support Policy
Do you provide ongoing maintenance?
Part of the CrescoData licensing fee includes the maintenance and updating of Publishing Destination Connections as they change such as API, channel taxonomy, channel mappings or system rules. Automatically stay up to date as we build new channel feature and platform updates.
The monthly licensing fee includes the ability to change business and mapping. What is not included in the licensing fees are any changes to the source connection type or any changes that require developer time.
Our monthly licensing fee also provides access to a roadmap of new channels and services. Your Customer Success Manager will liaise with you on a quarterly basis to ensure your business needs are met.
What happens if there is a change in the Publishing Destination API or data structure?
Channels often change or update requirements to their APIs. All Publishing Destination changes will be managed by CrescoData as part of the Monthly Licensing fee.