Accepted Payment Methods for CrescoData Billing

• CrescoData accepts bank transfers and online credit/debit card payments (powered by Stripe).
• Singapore-based customers can opt for a direct bank transfer via PayNow.
• Australia-based customers can use the GoCardless automated invoice collection by signing a Direct Debit mandate.
• CrescoData’s bank details and card payment link are provided on the invoice.
• Credit card payments incur an additional 5% processing fee.
• For further details, contact finance@crescodata.com.

Accepted Currencies for Billing

• CrescoData accepts AUD, USD, and SGD as payment currencies.
• Invoices are issued in the agreed currency based on contract terms.
• Payments should be made to the corresponding bank account or via credit/debit card as detailed on the invoice.
• The customer is responsible for all currency conversion costs.

Billing Security

• All customer and payment details are encrypted and never shared with third parties.
• Card payments are processed through a secure PCI-compliant gateway.
• Refer to the Data Security Policy for further details.

Payment Terms

• Setup fees are billed in advance and must be paid before work begins.
• Monthly licensing fees are billed in advance and must be paid upon Service Activation.
• Monthly licensing fees must be paid via monthly credit card payments or quarterly bank transfers in advance.
• Variable fees are calculated at the end of each month and must be paid by the end of the following month.
• Credit card payments incur a 5% processing fee.

Invoicing

• Customers receive an invoice for all fees due.
• Setup Fee invoices are sent electronically in advance and must be paid before work commences.
• Monthly License Fee invoices are sent electronically in advance and must be paid before Service Activation.
• Variable Fee invoices are sent at the beginning of the following month and must be paid by the end of that month.
• Customers have 14 days from the invoice date to review and raise any queries.
• For invoicing queries, email finance@crescodata.com.

Updating Your Billing Details

• Contact your Account Manager or email finance@crescodata.com for updates.

Refund Policy

• CrescoData does not offer refunds.

Late Payments

• If an invoice is overdue, a reminder will be sent.
• If payment is not received by the specified date, the service may be paused, and additional charges may apply.
• Refer to Section 6.7 in the Terms of Service for details.